Busy Bagmaker Subscription Policy

Welcome to the Busy Bagmaker! Your subscription can be managed at any time by logging into your Sew Sofia account, or simply use the links included in your order confirmation emails. You can skip a box, pause your subscription or cancel before your next renewal date. If you have any questions, I'm always happy to help.

1. Managing Your Subscription

You are free to manage your subscription at any time. Simply log into your Sew Sofia account or use the links included in your order confirmation emails.

You can:

  • skip a box
  • pause your subscription
  • cancel your subscription

To avoid being charged for your next box, any changes or cancellations must be made before the 28th of the month preceding the next box.

If your subscription renews but your box has not yet been dispatched and you have not yet been given access to the digital sewing pattern, I can issue a full refund.

2. Subscription Payments

The Busy Bagmaker is a bi-monthly subscription, with six boxes released each year.

Boxes are dispatched on or around the 7th of:

  • October
  • December
  • February
  • April
  • June
  • August

Your payment details are stored securely by my payment provider.

Your subscription renews automatically on the 28th of the month before each new box is released.

3. Returns and Right of Withdrawal

Each Busy Bagmaker subscription box contains both physical sewing supplies and digital content, including a downloadable sewing pattern by Sew Sofia or a guest pattern designer.

By purchasing a subscription, you expressly consent to receiving immediate access to the digital sewing pattern. Once access to the digital content has been provided, your statutory right to withdraw from that digital content is lost.

If you cancel your subscription before the box has been dispatched and before access to the digital sewing pattern has been provided, you will receive a full refund.

If the physical box has already been dispatched, any physical items may only be returned in accordance with my Returns, Refunds & Right of Withdrawal Policy. Returned items must be unused and in their original condition.

4. Damaged or Defective Items

If any item arrives damaged or defective, please contact me within 14 days of receiving your box by emailing louise@sewsofia.com.

Please include photographs of the damaged or defective item(s). I'll arrange either:

  • a replacement item (where available)
  • a partial refund
  • or a store credit, depending on the circumstances.

5. Missing Items

If your subscription box is missing an item, please contact me and I'll either send the missing item (where available) or offer a partial refund or store credit, depending on the circumstances.

6. Shipping

Please refer to my Shipping Policy for information about shipping times, delays, lost parcels and unclaimed deliveries.

7. Contact Me

If you have any questions about your subscription, please get in touch.

Email: louise@sewsofia.com

Live Chat: Available via www.sewsofia.com during UK business hours.